Upon arrival, pulling up near the lobby, the doorm...

Upon arrival, pulling up near the lobby, the doorman didnt even politely greet us or offer us assistance. He just rudely said move your car. The front desk promised they'd put mom close to us but it wasn't. Called back to see if they had anything close to us and this perosn was great and said they had her identical room 3 doors down. Why the first person didnt do this I have no idea. Would have save us a lot of time. The rooms are a drab, pool is missing tiles and the seats and surfaces in pool are very rough. We stay in a ton of hotel and this one is just sub par. The bathroom in the large suite we rented didnt have a nice shower like every other suite we've stayed in, tiny balcony but the views were gorgeous and there were many pretty sites around the hotel. Hotel is on a cliff so vans drive you anywhere you need to go because it is very steep. The waiter at the pool was very attentive and some of the staff was excellent. My husband asked fpr a call from the manager and never recieved it. The very next day i started checking around for a different resort. For the price and type of hotel it just needs a lot of work. Roof tiles are missing. Bedrooms doors are cheap, dont close properly and squeak loudly. Fixtures are cheap. Stained glass window in shower has cracks in it. Beds were fine. I'd never stay here again though.