Susan Frew

Review of US Tax Shield

We are dissatisfied with the level of service we h...

We are dissatisfied with the level of service we have received from this firm. We hired US tax Shield over a year ago to help us with payroll tax issues with our business. We paid them $29,000 as a fee for this service. We have reached out on at least 10 occasions in this period requesting a status update on our case. Each time we were told that they were waiting on a revenue officer to be assigned. In the meantime, we have submitted volumes of paper and documents which have had to be updates multiple times due to the time lapse. Finally, a revenue officer was assigned and requested more paperwork. When the revenue officer visited us, she did not have all of the paperwork needed as US Tax Shield had not sent it to her in a timely manner. Also, US tax shield did not even send a representative to our meeting, only "audited" the meeting via phone.If the attorney spoke 10 word the entire time, it would be generous. I have asked multiple times for US Tax Shield to provide me with a list of what exactly they were doing for our $29,000 as nowhere in this process have I seen the value whatsoever. During all of this waiting and in activity the IRS actually filed a tax lien on us....where was US Tax Shield during all of this? Isn't that why we hired an attorney for such an outrageous sum? I called repeatedly with complaints and spoke with Audrina before my IRS meeting. After putting their heads together, they came up with the awesome strategy of "you should get a loan to pay your tax debt" SERIOUSLY??? We paid $29,000 for them to ignore us for a year and then their big plan is "go get a loan"???? I think we would have done that if we could, and since they were not helping us while retained, we now have a lien which makes getting a loan totally impossible. I have asked US TAx shield for an accounting of what they have done for us (in our eyes, they have done NOTHING). They have missed their deadline for providing this information, which leads us to believe the cannot conjure up anything that they have done which warrants such a fee. At this point, we want a refund and we will handle this matter on our own. At least we know we will keep our deadlines with the IRS and not have to spend all of this frustrating time on the phone with US tax shield to ask what they are doing for our money....we know that have have not done one thing for us.

UPDATE 2/28/18: They are now calling and harassing me. They said that since I have ruined the business relationship by posting a bad review, that the accounting department has decided to give me a ZERO refund. The mysterious accounting department also refuses to get on the phone with me. They only allow their master manipulator Adrinah make the harassing phone calls. They initially offered me $6000 refund on $29,000 refund requested. RUN AWAY FROM THESE PEOPLE.

UPDATE: Now they send us a refund check for $6000 and are expecting us to sign it and go away. Not happening, we want a full refund.