Nice hotel with dodgy practices. Actually, I would...

Nice hotel with dodgy practices. Actually, I would give 3.5 stars for nice grounds and good food, but a bit shabby rooms, long ways and annoying salesmen on the beach. But the service leaves a lot to be desired. We wanted to go to a mall. Our self-organized taxi was not allowed on the hotel grounds. To get out on foot are 3 km. So we are from the front desk to the entrance and taxi rank back and forth because the taxi service is just not available. After half an hour back and forth, so we are forced to use the hotel's driving service, but it turns up, despite the discussion twice the cost (20 for a 10 minute drive). At the request to be brought to a mall, we are told that there is not, just a supermarket with food. He takes us to a "super cheap shop where everything is there". But we do not have everything we want and the clothes are cheap imitations that are so full of dust. The driver obviously knows the owner and it is spotted first a round in the native language, because we do not want to accept the overpriced prices (which are almost immediately reduced by 2/3 and still too high) and go again. Then, because we insist (what a miracle they are!), We are taken a few meters to a mall. The driver is then so pissed that he has to wait for us, that you feel totally uncomfortable. Absolute rudeness and rip-off, which lets forget everything positive of this hotel quickly. You should definitely work on that!