Brian Woodcock

Review of De Vere Royal Bath Hotel, Bour...

Myself and my wife stayed at this hotel back in De...

Myself and my wife stayed at this hotel back in December during Xmas and NewYear. We did it on a Groupon deal. We always wanted to try this hotel, we had been there for drinks. The room we were given was shocking, no windows and right outside where the lift was. So noisy!! My wife was drying her hair before we went out and the chair she was sitting on collapsed, luckily she wasn t hurt, but she was a little shocked!! I went to reception to complain and the lady took my details and said the manager would be in touch, nothing ! Since then I have emailed HQ and the hotel? I have also phoned on numerous occasions and left messages, and nobody has called or emailed me back. SHOCKING!! I run a large organisation and I would never treat customers like this. If the hotel bothers to read this Review, look up Woodcock, we stayed on the 27th December. Terrible customer service, no wonder you are 3.2 on Google reviews, actually less now I have left a review.