Tried to get tickets for an event, when I went to ...

Tried to get tickets for an event, when I went to check out there was an extra $98 on the bill. I called the number and it was to park staff not ticket staff. They forwarded me to another agency who was extremely unhelpful and dismissive. Refused to give me any additional resources or number for ticket information. She said there was an 800 number I had to call but refused to give it to me. Horrible experience all around.