Review of Sherman Dodge/Schaumburg Jeep

4 years ago

Lucky to get one star.

Lucky to get one star.
Husband did a consultation over the phone, to set everything up before we came in. My husband and the virtual salesperson worked out the details and we were promised a specific deal. The salesperson ASSURED my husband that there would be no issues when he came in.
We were matched with another salesperson when we arrived. After test driving the car and going through all of the motions, the offer we were given was astronomically higher than what we were promised over the phone. As usual, the manager came over to run some numbers and came back with a lower offer. The offer was still hundreds of dollars a month more than what was agreed upon. My husband again mentioned the virtual offer and showed screenshots of what the virtual salesperson offered. The manager said that he didn t know why they offered that to us, because it wasn t correct. (This offer was also posted on their website, which my husband also showed them). After going back and forth, the manager basically admitted to false advertisement to lure customers in. He said that the offers online are never what is offered in store. The manager said that the fine print of that offer includes taxes and fees and a bunch of rebates, that would be next to impossible for an average person to qualify for.
We understand that tax and fees do take part in the final offer, but what we were given, was 3x more than advertised.
This may just be how dealerships work, but regardless, it s unacceptable.
We wasted an entire Saturday morning and afternoon. Needless to say, We will never be back!