Nicole Hopkins

Review of The Elms Resort and Spa

We stayed for two nights in July 2020. That was ou...

We stayed for two nights in July 2020. That was our first and last time.

This hotel is filthy. Months worth of dust buildtup in multiple places, the grotto has mold throughout, the bathroom floors/ showers are grimy. We counted six dirty bandaids left along the edge of the lap pool. Gross.

We paid $300 for a couples massage and had high expectations. What a disappointment, our reservation was messed up and only one of us left relaxed.

About 1/3 of the staff members could use additional customer service training. I had to wait 10-15 mins before anyone came to assist me in the cafe. Once someone was there, rather than apologizing and focusing on getting my order, she complained about what had causes her to leave the counter, which was of no concern to me. This is only one example.

I am giving them two stars rather than one because the beds are incredibly comfortable, the pork shoulder was delicious and the ghost tour was cool.