I had a heart operation the experience was amazing...

I had a heart operation the experience was amazing and I say thank you so much because you saved my life special thanks to Doctor Khalid al Muti and and the nurses that took care of me. But when I finished the operation they booked for me another apointment for Urology it was today at 10:20 am so I arrived on time and then I got rejected because as they told me only today That we Dont Accept Your Insurance and I was shocked bcz I had the operation with My insurance card and all was covered but only today I got informed after I got rejected that they make it exeptional before but now they can't do it and even I complained at the patient experience also they couldn't fix it this is the reason Igive 1 star only.