Tekki Osorio

Review of Shangri-la's Edsa Plaza Hotel

Our overall experience was very good. I would have...

Our overall experience was very good. I would have given our stay a score of 5 hadn t it been difficult to advise my Golden Circle number and to check-in.

Prior to checking-in, I had to send my Golden Circle number which your staff couldn t find. I sent a screenshot of my virtual card and had to do that 3 times before they were able to find it.

I also reserved 2 rooms but only one was processed when I gave my ID. We had to check-in for the second room. Apparently, they had booked the other room under the name of my one of my companions which was not in the instruction. I was only asked to provide names of other occupants but did not specify that the booking arrangements will be changed as I provide the list.

On the other hand, your staff managing the room floors are very courteous and friendly. The rooms are adequately equipped and the beds and pillows are comfortable. We also liked that the welcome treats are your specialty breads. We loved our view of the pool and my niece enjoyed the pool facilities.

We had dinner and breakfast buffets but were a little disappointed that salmon sashimi was not available. We all enjoyed the ribeye steak.