The worst hotel experience I have ever had.

The worst hotel experience I have ever had.

The fire alarm went off at least 10 times while we were there and we had to beg to be moved to a new hotel. The night manager told us that 'his decision' was to not deal with the fire alarm and to leave it until the morning. A complete joke. He didn't understand the risk to us if there was a real fire, also completely didn't care that it was impossible to sleep with an incredibly loud alarm (designed to wake people up) sounding constantly in our room.

Other guests left. Sadly we had had wine so couldn't drive. The best western we were transferred to was much nicer... recommended.

Upon returning to collect the car, on 6 hours sleep, we requested a refund. The response was 'what kind of refund are you expecting from me'. Not an apology and no regard for customer service.

The rooms are spacious but dated. The spa facilities are broken (steam room) or unusable (Jacuzzi was apparently too hot to use). The food is average, although the service at dinner was very good. The best part of the stay.