Cherry Chen

Review of Canadian Tire

The rating is off, honestly I'd give this place a ...

The rating is off, honestly I'd give this place a 9, OUT OF 100000!! And pls hear me out.

I tried out several bikes they have and bought a cheaper one finally, coz I can't afford to get yet another bike stolen.

The bike worked fine on the smooth tiles in the store, but did not perform well on the real road. The bike is insanely wobbly. For instance, I cannot get up onto the sidewalk from the bike lane over the little bump in between them without getting off the bike right off because getting off by myself is a much better way than falling off.

I went back to get an exchange for a nicer bike. But apparently I rode the bike outside of the store and there is no way for me to return or exchange it. The "bike" manager was a smug, condescending and not helpful mid-aged white male. "we won't be able to sell it anymore, and a lot of our stuff is not returnable too". "Would you buy a used bike from our store?" I said I would if there is a discount. They he gave me this cold gaze and said:" so you want me to put this bike back to the shelf, and give you a more expensive bike, then I'll lose more money?" Yea, thats the price you need to pay for putting out non-returnable bad-quality bike! And trust me, I will pay more for my comfort!

He was towering over me while talking to me like I am imbecile and novel to the whole bike thing. Obviously he has worked on bike for more than 20 years and can do bunny hops and other fancy tricks. And the reason why the bike is wobbly is because I'm not using it right. I have had five bikes in the past, and maybe I don't know how each bike part works, or which part could cause what problem, but I know when a bike is horrible.

The most infuriating thing was that NO ONE, NO ONE TOLD ME THE BIKE IS NOT RETURNABLE BEFORE I BOUGHT IT! Another box store playing big company trick! And of course the terms are on the receipt. "If you read the receipt and returned to the store immediately, we could arrange the refund." Well, how am I supposed to know it is horrible without TRYING IT ON THE REAL BIKE LANE!

I'll never step a foot into this place. Unbelievable!