Justin Elder

Review of Naperville Jeep

Took my car in because third row seat wouldn t sto...

Took my car in because third row seat wouldn t stow. Was told $160 fee just to look at car. 10 minutes after taking the shuttle home I get a call that there was a playing card stuck in the gears. Removed and now fixed. I understand their policy but thought they may adjust the rate. They didn t. Was contacted the next day by a rep asking for my opinion on service and they said they would relay the message to service manager who would definitely give me a call. They didn t. Received an email feedback form. Expressed my opinion on that. No response. Hopeful someone there will at least respond now that it s public. Wont return here.