Ratna S. Wright

Review of Quality 1st Basement Systems

About the company: The basement systems product is...

About the company: The basement systems product is excellent. More than that it was the experience that came along with it made the whole process very satisfying.

Salesperson and sales presentation: Rick Ludlow was our salesperson and not at a single time we were forced or pressurized into buying their services. We had 3 more companies come and look into our basement and even though we don't have "water" problems just the mold issue we were terrorized with "what might happen" scenario. We were sent reading material as soon as we scheduled an appointment for estimate. Very informative.
Presentation was to the point and again the salesperson answered our questions and concerns.

Installation crew: We have been homeowners for the past 4 years now and have had quite some some work done around the house not as big as this but still. I had qualms about the crew and the work but the whole process was very smooth. The foreman, Jesus, was very knowledgeable, covered the junk in the basement with plastic sheets, moved the refrigerator, washer and dryer. He updated me every now and then with the progress that was made and if he had any concerns.

The cleanup process: I can say that the basement has never been cleaner, we had loose debris around the previous sump pump and the utility room, it is nice and clean now.