We are new to Tampa and ordered a pizza, flatbread...

We are new to Tampa and ordered a pizza, flatbread, breadsticks and a salad for delivery. The flatbread didn't come as advertised, it came with cheese and didn't indicate that it did. The other flatbreads on the menu specifically said they came with cheese.

We called to get a replacement and were offered a credit, a redelivery or we could come in and pick it up. We opted for a redelivery. This was at 8:30 PM and we were told it would be his next delivery on he returned. After an hour I decided to call back and check the status and a manager named Fitz picked up. He said that it had already been delivered, I informed him that it hasn't been delivered.

He looked up the order and wasn't able to locate it so
I gave have him the order number from Uber eats. He them told me, that I should have told him that from the beginning. I mentioned that it that was information he needed that should have been something he asked. He then told me it had been delivered to another address on our street. Which tells me they never remade the pizza.

I told him that this wasn't acceptable because my 9 year old has been waiting for dinner and now has to find an alternative due to the time. He basically said their mistake was my fault and that I had to call Uber eats to get it corrected.

At the end of the day they made a mistake and failed miserably to correct it. Fitz is the rudest manager I have ever spoken to, he hung up on me several times while trying to figure this out. This will not be an establishment that we EVER eat at again. The food wasn't that good, I've had better gas station pizza than their product.

I hope when I speak with the owners tomorrow about Fitz and my experience that they releave him of his career in food service and rethink how they treat customers.