Nel Balsdon

Review of TLScontact / UK Visas & Immigr...

The Good- Easy to get to using public transport (r...

The Good- Easy to get to using public transport (recommended). My consultant was lovely and efficient to deal with.

The Bad- Expect to wait long past your appointment time. On my visit only 4 counters were open for the initial interview. I was lucky to only wait 30 minutes past my schedule time. I would suggest to take a book to occupy yourself with as they have a STRICT no phone policy inside.

I understand that the centre will be busy as their is a high demand BUT then TLS should employ more staff-there is clearly a need for this

The Ugly- A riot nearly broke out while waiting for biometrics. In the waiting room the screen displays that you should take a seat and wait for your ref number to be called. So about 30 people randomly sat down until about 10 min later the guy came and said they are not using the queuing system that day and only started taking whoever sat in the front row. People got very angry as newcomers were getting helped before others who had been waiting for ages just because they weren't in the front. The staff new what was happening but just laughed it off. Also only 3 stations were open so it took a long time.

All in all from the time my appointment was scheduled for to when I left the whole process took 1.5 hours.