Wow. I'm coming from a Care source point of view. ...

Wow. I'm coming from a Care source point of view. I've had Lyft pick me up driver was very polite. Sure your 15 min appt turns into a 3hr appt because of scheduling. I've waited on phone for 20 min. Before. Don't use them if your in a hurry. I always take a book and relax. No one has been rude to me on the phone. They sound like they're overwhelmed. Maybe they're treated badly. Who knows. I don't take it personally. They don't know me. I'll never meet them. Who cares.
I'm not an employee.