Update: June 2018

Update: June 2018
I've been back quite a few times, and even recommended the hotel to friends, however I'm disappointed I am never remembered for my loyalty, and feel a different atmosphere since previous stays.

Most recently, the air conditioning was broken, however after a short while they changed my room which was great, however there was an unpleasant feeling generally from the staff.

The next morning I went for breakfast. Being a frequent guest, I was greeted by one of the great familiar staff, however she was subsequently told off in front of me belittling her, embarrassing her for greeting one of your regular guests, and then scared to say goodbye as I left.

I am returning next week to say goodbye to the great staff there as I'll be choosing a different hotel in future. Shame.

Update January 2018
Lately I have been staying in this hotel with work on multiple occasions. These are my comments...

One of my most recent stays I was kindly assisted by Ewelina, nothing was too much trouble and was very helpful, which was great!

The location is great (right by Marble Arch) and the double windows blocks the noise from the road which is also good.

There is a good selection of evening meals which are nicely prepared, and there is a very good selection for breakfast.

A few stays had not been so good, however they have done a lot to turn this around, and have been very attentive subsequently.

All in all a great place to stay in a convenient location.