jeff carlson

Review of Capitol FIAT

They called me to reschedule an appointment becaus...

They called me to reschedule an appointment because they are no longer doing services on Saturdays. I waited 25 minutes to be checked in and I was told the Mopar offer on their website was not valid at their location even though I had called to verify it was when scheduling the original appointment and checked again when they called me to reschedule. Both times they confirmed the price for the repair. At the service department they then quoted me over $150 more then the original and said the parts were not in stock anyway and I would have reschedule again and come back when they were in stock. How can a jeep dealership service department not have brake pads and rotors in stock and book appointments anyway?