This places gets one additional star solely by giv...

This places gets one additional star solely by giving us a better price than the other lender I almost switched to.

I worked with Jenny Lola for almost an entire year because my original lender fell through. Our first call went well and she seemed nice and knowledgeable. When it came to our second call, where my wife and I could both be present, two hours went by, then the rest of the night because she didn't call us. When I asked what happened, I found out she was out celebrating her birthday. We rescheduled AGAIN, and after about half an hour ended up having to call her, which she seemed to thing was totally normal. In what universe does someone who schedules a call with you not take the initiative to call you first?

Sometimes months would go by before I would talk to Jenny again. She would ask for documents and I would send them, assuming she would then do something with them and follow up with me. Apparently this is not how it goes when you do business with Jenny.

Communication only became slightly better when I started CCing our realtor on all our correspondence. To give you an idea, we started working with Jenny in February of 2020 and she didn't send us a preapproval letter until around mid to late July, and this was a week later than she had promised it. Why? Because she was at the beach with her kids. As someone who has had her fair share of terrible customer service jobs, I am usually very accommodating and understanding when I am the customer. This time I was merciless, because once again, we saw how low of a priority we were to Jenny. Yet again, we had to push with the help of our realtor to get our preapproval . Only after our realtor presented a timeline for closing did Jenny suddenly begin to take more initiative on our loan.

Eventually we put in an offer that was accepted and began moving towards our closing date. This was my first time ever taking out a loan or buying a home, and I was told A MONTH FROM MY CLOSING, and many more months of frustration with Jenny and a vague understanding of the house buying process. The class would cover the process from start to finish, but was only given to me after a was making my way towards closing. I feel like this choice to give it me late was purposeful, manipulative, and all around poor planning. Nevertheless, I took it and learned as much as I could.

Each time Jenny would ask for documents, I would send them to her as promptly as possible, oftentimes from my phone because I was at work and it was my only link to all the documents I had on my computer at home. To try and get us all on the same page (something Jenny insisted she wanted to do, but never demonstrated), we requested a call with Jenny specifically at a time when my wife would have her one hour break at work. 45 minutes went by before Jenny finally called and I had to do the call by myself. It was during this call that I discovered that Jenny hadn't been receiving any of my documents for THREE WEEKS and just hadn't said anything. I wouldn't have figured this out if I had not told her I was sending them through my Google Drive. Not once during that time did Jenny follow up or alert me that there was a problem.

I also discovered that her file for me was grossly unorganized and YET AGAIN, I had to send her statements, pay stubs, and gift letters I had sent her many times before.

About a week before closing, we ran into a problem with some gift letters. After some frustration and emails back and forth, Jenny said that the processor was going to "remove all the docs from your file." It sounded like they were going to just delete everything I'd ever given them. I told her to clarify her ominous email, and she said they simply didn't need my gift letters anymore. Seriously???

I could go on, but Google Reviews has a character limit The main takeaway is Jenny does not see her clients as a priority, so I would strongly recommend you take your business elsewhere. I would have done it long before if we hadn't been so close to finally getting a house.