We have rented many cabins in Gatlinburg and Pigeo...

We have rented many cabins in Gatlinburg and Pigeon Forge. We usually rent from Patriot Getaways but decided to rent this cabin because it was so close to Dollywood and were spending the day there Saturday. We got to the cabin around 4 and when we checked got there we first noticed how disgusting the living room rug was which wasn t a big deal. We went to put our stuff in the bedrooms and our friends went to their room and the bed was slanted backwards. When our friend (who is a very small woman) sat down on the bed the bed it sank to the floor. The box springs were broken. We called Eden Crest and they said they would send someone the next morning. Not that night the next day. We fixed the bed good enough for them to sleep in it that night. We had to leave shortly after checking in because we had dinner reservation and we were going to the Christmas Parade. When we got back around 11 we were ready for bed. 2 friends pulled back the covers on the bunk beds and the sheets were FLITHY! It looked like a child had got in the bed with their shoes on and there were tons of ladybugs (which that I can understand because it s winter in east TN its normal) but not all the dirt! and upstairs master bed had hair in it. The only clean bed was the broken bed downstairs. I called the office yet again to tell what was going on. The Eden Crest rep said she would contact the property manager. When she got back on the phone she said that there was not a cleaning crew that could get to it that night and then she added that the property manager said there is no way that those sheets are dirty and that they go through a 3 step process during cleaning and the last step is inspection from someone important I guess. Needless to say we had to go to the store to buy laundry detergent so we could wash the sheets before we could even go to bed. Almost 2 in the morning we were able to go to bed. I called the manager the next morning and told him what had happened. He apologized and said he had a crew on the way to fix the broken bed, oh and the Wi-Fi didn t work and they were coming to fix that too. He said the best he could do would be to comp tickets to something from their passport to paradise which was kind of a joke but we took the comp tickets to the overpriced mama s farmhouse. We went to Dollywood which was so convenient to the cabin, we just had to drive down the hill. We got back and the bed and Wi-Fi was fixed. Went to get in the hot tub that night and there were leaves all in the bottom! I was so over talking to them I didn t even call and just went to bed. Sunday we leave the cabin and Dustin (the manager) said they had everything set up for us to eat at Mama s Farmhouse. We arrive at Mama s Farm House and said we were there for the comp meal (like we were told). The manager their said they didn t do comp lunches only dinner and told me to call the manager back at Eden Crest. Thankfully when I did call Dustin back he was able to straighten it out and were able to eat lunch and go home. We were expecting a relaxing weekend away for my Husband s birthday but I ended up calling what felt like a million time to straighten things out that I should have had to. We were offered a discount on a future stay but we will NOT be staying there again. I think I ll just stick with Patriot Getaways even if it means we have to drive a little farther.