We spent 3 nights during spring break at the Hyatt...

We spent 3 nights during spring break at the Hyatt in a Metropolitan Suite. The suite was amazing, on a corner it had views out toward Disney World and the I-drive area, a balcony to get some fresh air, separate bedroom, pull out sofa bed for the kids in the living room, and the bath was luxury at its best...a tv in the mirror, do I need to say more! There are two main pools, with the grotto pool next to the newer tower being the best ..water slide, zero entry, waterfalls, kiddie splash area and a bar/grill with all the required fruity daiquiris! The hotel is very large, in two 22 floor towers and a massive convention center attached (in addition to the Orlando Convention Center across the street)...the large size can be a draw back as it doesn't inherently come with the warm welcome you get from some hotels...most of the time coming and going through the main lobby you don't interact with any staff at all, let alone where some hotels you have a doorman or reception right there that always greet you with a smile and hello....there were parts of the hotel we honestly never even set foot in too, but in Orlando if you are like us you are likely here for the theme parks and attractions and honestly aren't at the hotel long enough to fully experience it anyway.
We are Hyatt Globalist elite members as well and the Regency Club was great, good breakfast food, though limited to oatmeal every day and 1 other hot item, but lots of fruit, danishes, a nice coffee machine, meats and cheeses (typical European spread)...it was nice. We also made it to the desert one night, a selection of macaroons! We were not around for the evening appetizers or complimentary bar but we did see they are on the schedule for the club daily. As Globalist I felt they did a great job recognizing our status and they made us feel very welcome and special, even helping us celebrate our anniversary during our stay.
All in all I would very much like to stay here again, especially if I wanted to be close to Universal or the convention center! Only negative was a billing mistake (overcharged) but their customer service team was quick to respond and take care of fixing it!