Worst service I've ever had. Was late on one bill ...

Worst service I've ever had. Was late on one bill now I have to go in and pay. They don't make paying your bill easy. Told me on the phone to bring a money order in to the office to pay my bill, i go in the office with a money order and they tell me they only accept cash or card. Now I can't cash my money order because it's not written out to me.