We are having a fantastic experience with this com...

We are having a fantastic experience with this company. We've worked with no less than six companies over several months in an attempt to find someone who will reliably get back to us with our many questions and who can give us definitive pricing on products. Neither of these things seems like something that should be difficult and yet company after company was unable to to assist us.

Pinnacle told us up front that a few of the items we were looking at were going to be discontinued. This alone saved us a lot of time and effort. We are in this for the long haul, so we not only need to know we are choosing products that will please our customers but we also need to know that we aren't about to spend hours setting up a product on our website only to find out that product is no longer available.

Notifying us of potential issues is huge, but Pinnacle didn't stop there. Pinnacle went above and beyond by also sending us multiple suggestions of other products that were similar that we might be interested in. Again, saving us several hours of combing through their extensive product list by pointing us in the right direction. These two things alone, being forthright and making suggestions, are enough to make Pinnacle stand out in a sea of companies we've worked with but they did even more.

The team at Pinnacle is kind, courteous, and professional. They never once balked at my additional questions, answering every one as though it were the first one. They worked on our order tirelessly as we changed logo placement, product colors, and screen print vs embroidery and even as we added additional items at the last minute. Pinnacle treated us like a multi-million dollar account, which we hope to be some day, even though we're only a $2,000 account currently.

Pinnacle has been fantastic to work with and I honestly look forward to our next product order, and if you knew what a nightmare this entire promotional product journey has been for us you'd understand what an enormous recommendation that is.