Andy Cook

Review of Radiology Associates of Macon,...

We have had to use Radiology Associates for medica...

We have had to use Radiology Associates for medical purposes for several years. Apparently they have a contract with our primary medical providers. For the past five years, we've not been able to get them to correct our billing address. Their records have us in Macon, while we live in Fort Valley. We have repeatedly given the correct address on the phone, by e-mail, and in written correspondence. Nevertheless, we usually get first notice that we have a bill with their office only when a we get notice of a past-due bill from a collection agency. We do not get bills from Radiology Associates. We do not know what we've been charged for or what insurance has paid. When we refinanced our home loan in 2013, our credit score had been affected by this company. It was an infuriating process to get the score corrected, and only the threat of legal action restored our credit rating. If it happened once, or even twice, I'd let it go. But this has happened repeatedly, and no promise to enter our correct address into the system is ever fulfilled. We will ask our doctors to use another service for radiology reports from now on. If this company is as incompetent as its accounting practices, we don't trust their ability to read medical tests, either.