Jeff Denecamp

Review of The Roomstore

Bought a sofa set here about a year and a half ago...

Bought a sofa set here about a year and a half ago. Sofa mechanics stopped working over Thanksgiving. They reached out to me after purchase to sell me the extended warranty which they insist can be done on weekends and after hours. No that is not the case. I schedule the visit for 6 and they send a text saying see you between 8-12. I call and tell them I will not be there and will never buy their furniture again if they are unable to service what I have. Now they say the technicians only service my zip code between 8-12. So it boils down to this...they sold me the warranty knowing my zip code and that my needs could not be met and knowing they could not service my furniture per my hours. Oh, or they can fix in in about a month on a Saturday. Worthless warranty. Do not buy from them.