When this business was just a few years old, and m...

When this business was just a few years old, and mister Pollock was the only technician diagnosing and repairing the computers, I brought in a high-end, white box computer system that I personally built myself, using only the hard drive from a previous machine, which had Windows 7 installed (and all of my personal files) on it.
The machine worked like a charm with a new hard drive, but could not boot into Windows using the hard drive from the previous machine. Knowing only how to correctly assemble the hardware followed by installing the software on white box PCs from scratch, I could not figure out the problem that ensued when trying to boot into Windows with the hard drive I needed to use; I took the my machine to Kenny P.
While visiting the store and explaining the issue I was facing, I provided every detail. Mister Pollock and I communicated using very technical terms, which helped build my trust and confidence in him. He advised that I leave the machine at his repair shop, and that he would be connecting all of its components to a special "diagnosis machine," to make sure that all were working as they should. (Remember, the PC would work with both hard drives, it just simply would not boot into Windows using the original, and all components were brand new, given this was a white box system that I had just freshly built).
After two days, I received a phone call from mister Pollock and went back to the store, where I was told that the diagnosis evaluated that my hard drive was broken, (in Kenny's words, "it is a bad hard drive."). He also mentioned that all of the system's components (again, brand new, already tested equipment) were working as they should (except this one "bad" hard drive). He suggested I purchase a new one, or he could purchase and install it for me (including Windows 7).
I was too impatient and wasn't looking into spending any more money, especially not a new hard drive, since the hard drive that wasn't booting into Windows on the white box system,still worked (and booted into Windows) using the old system I was replacing.
Using a bit of extra time, and no money, I was able to find a step-by-step solution, and explanation to the issue (not just, "it's a bad hard drive,") over the Internet and resolved the problem.
It turns out, when Windows is installed on any hard drive, it binds that hard drive to the original motherboard of the system that it is being installed on. Since my new system also had a new motherboard, what needed to happen, instead, was to backup Windows and the personal files on the hard drive, format it and install Windows from scratch (which does not cost any money, given that nearly all PC manufacturers put a sticker on the side of their systems with your Windows version and product key information) and restore the backup onto the same hard drive.
The process (not including reinstalling Windows) took a few hours. Not even mister Pollock's special "component diagnosis machine," nor himself, were able to figure this out given two days.

During the exchange Kenny and I had, I could tell that he was well informed and educated about computers. I'm more than positive that he can remove a virus, or troubleshoot and repair simple issues such as, internet connectivity, slow PC activity, malware, spyware, trojans, or any other similar virus. I am forced to suppose that this issue was, at the time, beyond Kenny's experience level.

EDIT:
I have modified my rating with this business because, I must be honest, I don't dislike the business as a whole, even though my experience was unsatisfactory with the service provided while my machine was at Kenny's shop.
This business clearly satisfies its customers, its (at this time) 57 reviews CLEARLY reflect that. Even though I was not satisfied with Kenny's service (who is unfortunately the cause of unsatisfactory service during this incident), the business itself has, for sure, moved passed that; growing and expanding at an extremely fast rate, the business deserved a better rating from my end. My dissatisfaction was not the entire business' fault.