I honestly won't be coming back to this dealership...

I honestly won't be coming back to this dealership. They are the ones that made me not trust them at all. They offer me an insurance so I can drive off on my new Tiguan and they took the payment off my credit card. I cancelled the insurance after two days and I've been going back and forth with the insurance company just to get my refund for the days I didn't used the policy. I've talked to three people including Otis and none of them have returned my call at all (4 months waiting for a call). Every representative have told me that they could just cutoff a check and they they will reach me asap but no luck at all. Is this how every Volkswagen dealer are? I would definitely not recommend this dealer to anyone especially family members. My only chance is to dispute the insurance policy with my credit card because this dealer doesn't care.