DJ Faro Review of Hoteis.com
Extremely disappointed in checking in. I went to t...
Extremely disappointed in checking in. I went to the property the night before I checked in to look at the room I was getting & getting some of my questions answered. I originally booked the sunset suite and I told them I would have guest over from a concert in town that night, also told her that there would be music inside the room. The first girl I talked to (very nice) told me that this suite wasn't the best one to have music in because there was neighbors nearby, if I wanted to upgrade to the penthouse suite, that it was on its own floor. I upgraded for an extra $200. When I got there to check in, the suite wasn't ready & I had major issues checking in. The first one was the deposit on the room. I made it clear to the lady I talked to the night before, who showed me the room, that I understood there was a deposit and wanted to know how much. She clearly said there is going to the a $40 hold that is refunded. The second one was when I got to check in, they told me about a $200 deposit! I was surprised that it jumped from $40 to $200! The third one (which I understood from "hotel policy") was that they could not take my temporary issued debit card because it did not have my name on it. That same day, I received my atm card but didn't know if it was activated. For that reason I did not want to use it yet. The guy told me I couldn't use my temp and was insisting another way. This was already about midnight. I called Wells Fargo to active my card but it was going to take 3-7 business days to do so. So Nick the front desk manager told me if I could get cash out of the ATM they had. ($4 surcharge & I could only take $200 out at a time) I removed $200 but after the first round out of 4, the ATM kept giving me a error code. Same with the other one they had. So i was already frustrated trying to get my suite. I told nick I would go to Wells Fargo to get cash & he said that would work. I literally took 5 minutes to go get the cash, only to come back & find out "nick was gone" and that they couldn't accept cash at that time anymore. I asked to speak to a manager but the front desk attendant said he was the "on duty manager." this was about 12:35 am. So I had to change the whole reservation to someone's else's name, deposit the $900 into their account & use their card. Didn't end up going to my room until about 1 am after arriving at about 11:30. So just as soon as I thought everything got situated, I go up to my suite with my guest & 20 minutes later I get a noise complaint. I wasn't going to argue over the noise complaint I simply turned the music down & said thank you, but didn't I upgrade rooms to avoid that? I got threaten to get kicked out of the hotel by security & I was to frustrated to even take anything further. I said thank you, turned the music down & continued with the night. Those are the issues I had, overall the suite was very clean & spacious.
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