They booked us a room, sent us a confirmation and ...

They booked us a room, sent us a confirmation and when we got there, it wasn't available. They told us they were sorry, but they still didn't find us a room, nor correct the situation for the 7 of us (2 adults, 3 kids, 2 seniors). I even confirmed the room 3 times before booking. The nice lady behind the desk tried to help us only to be stopped by the manager....He was the worst part!!! His name is, Jimmy Njoroge. Jimmy was RUDE, condescending and not helpful. He refused us a ride back after THEY screwed up, instead they made the 7 of us walk (again with 2 adults, 3 kids and 2 seniors), even though the shuttle was available... I WOULD NEVER RECOMMEND THIS PLACE. Also, Jimmy insisted this was not their fault when clearly it was. We called the Crown Plaza and they helped us, gave us a room, a great rate and the people were kind and the service was excellent.. Plus they gave us a ride back to the airport. If you are looking for a hotel room, call Crown Plaza, they were amazing. NEVER STAY AT THE MARRIOTT LAX AIRPORT!!! Jimmy should not be a manager as he has NO PEOPLE SKILLS.