Oversold stock item sat for nearly two weeks with ...

Oversold stock item sat for nearly two weeks with no notification from Botach before I navigated their abysmal customer service number (with no hold queue so my call was disconnected 10+ times). Finally spoke to a customer service rep who informed me that no supervisor was on site to approve my simple resolution request. Buyer beware. This was my first order and is guaranteed to be my last from this company. There are better prices and far superior service experiences to be had out there.