Kevin Quon Review of Kicking Horse Mountain Resort
We were having a great day until the gondola shut ...
We were having a great day until the gondola shut down for half the day on January 7th. For those who haven't been yet, the gondola is the main access up to the top. So once it was shut down, people just left because the only other access is a 15 minute chair lift that gives you about 5 minutes of riding. We asked for a potential refund such as even a half day or something as we did technically lose half our day due to the gondola, which they responded "why should you get a refund over the last 30 people that had asked already". This was just a ridiculous response, kicking horse should have given half days or something, as if you think of it how many of those people would have returned the next day then and just paid for the other half of the day. Maybe not everyone would have, but you probably could have gotten some of them, and created somewhat loyal customers. Or they could have compensated us some how. I am from Calgary and spent almost $200 for that weekend, to ski half a day. I will not be coming back to this mountain.
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