Clinton Kirk Bernes

Review of TI Hotel and Casino

This is related to the handling of the stranding o...

This is related to the handling of the stranding of an elevator at the Avengers exhibit, and mot specifically about the hotel or casino.

****

This attraction has a lot of good qualities. As a Marvel fan, It was worth it, despite obvious wear and tear on a lot of the decor, displays, common areas. Plus, much of the content is a few years behind the MCU.

My main gripe here is that the elevator that takes you to the interactive displays had mechanical issues. I'll note that throughout this that it was voiced by multiple employees that the elevator has recurring problems. When freeing us, the technician used the same trick he used "last time this happened."

As part of the attraction, the tour guide sent a group up the elevator. It lurched heavily when it reached the second floor and stranded us on the third. Only the inner doors would open.

There were 15 of us. First, we tried the alarm button on the control panel. We reached the Treasure Island service desk and were routed to several people, explaining the situation several times. Finally, we were on the line with a manager. This is how the conversation went:

Voice: "Treasure Island, can I help you?"
Man at the front: "A group of us are stuck in an elevator at the Avengers exhibit."
Voice: "Are you hotel guests?"
Man: "Why does that matter?"
Voice: (sarcastically) "It actually does sir, a lot."

And then he put us on hold after asking the number of people in the elevator. I had to call the Avengers front desk number from my cell to get someone to help-- once the tour people knew, they did go into action.

After about 15-20 minutes, a technician talked us through his "trick", using an interior lever to open the door.

TI management people were there immediately after, and talked to the group. After asking if anyone was hurt, they identified those who were guests of TI for some sort of accommodation. As for the rest of us, they asked if we wanted to file a complaint against the hotel. When no one obliged, they left. I wasn't expecting a full refund, but the discussion within the group circled around to that there should be some sort of "make good" for the inconvenience and the potential danger.

The elevator clearly needs repairs and should not be in service. It's fortunate no one got hurt. After the tour, We declined the photo op, and did not purchase any merchandise. I will steer clear of this attraction, hotel, and casino for the indefinite future.

As a first-time visitor to LV, I fail to see how this meets the Vegas mantra that "we take care of people", and being (presumably) titans of hospitality.

I hate to have to give this a low rating, but it is more about the hotel's response. I apologize to the friendly folks who run the attraction.