I was so excited to come back here after a fabulou...

I was so excited to come back here after a fabulous experience some years back but have been extremely disappointed. I was promised freezer space for my daughter's ice cream birthday cake which I confirmed before my stay and when I got here was told that was not possible. Only after a significant amount of discussion and getting really upset and frustrated a manager compensated me by giving me a room credit. Our phones didn't work in our room. I confirmed my breakfast reservation which I had made two days before check-in and was told that they did not have any reservation under my name... Completely unacceptable...The pool by my room had smokers and when I enquired whether the pools were smoking or non, I was told they were all smoking except for the family pool... In today's day and age, this is a disgrace! I couldn't even relax with my kids at the pool a cross from our room without being subjected to second hand smoke!!! I am not even half way through my stay and I am already so disappointed with this experience, which is so sad as my last weekend getaway here was so wonderful...