Sarah Hewson

Review of Dolby Vivisol

I have just received a letter after emailing my c...

I have just received a letter after emailing my concerns about my experience with this company. I m really disappointed with the response I got from Glenn Taylor. Three times I arranged for the equipment to be removed. I was supposed to receive a phone call 1/2 hour before pick up which I never received. (My phone log confirms). On the third time of collection still no phone call but my daughter was home to answer the door. I have two dogs, so when she answered the door, she said would you mind waiting here as I have two dogs and will need to close the door, I will bring the equipment to the door . He was fine with this and said ok which is confirmed on my Ring doorbell video activity however the letter I received insinuates that we refused access to him. The letter I received is accusing us of being difficult even though we were more than patient and accommodating with this company. At a time which has been extremely hard and emotional this company has not helped my situation at all and I hope that other customers can find another company to help them instead of this one. This company has lied about contacting with their customer and then accused us of being difficult when it came to collection. Just to confirm Glenn, on 27th January I had no phone call. On the 31st January, I had no phone call. On the 20th Feb, surprise surprise, no phone call. Please let me know if you wish to see a phone call log statement from my provider. I also have Ring video evidence of the technician interacting with my daughter who did not refuse access but instead asked him to be patient while she could put our dogs in a safe place all whilst I was bed bound in bed connected to a drain.
Please avoid this lying, accusing company at all costs if you can. If only there was an option for Zero Stars.