Last week I was in the market for a new vehicle an...

Last week I was in the market for a new vehicle and after doing some research I decided on the 2015 Lexus RC 350 Sport. Originally, I went to Sewell Lexus in downtown Dallas, but after a negative experience there, and after speaking to Bill Lang at Park Place Lexus in Plano, I decided to purchase from him. Not only was Bill able to give me the best pricing compared to Sewell, he was also able to get me the EXACT car I wanted (special color, upgraded rims, and window tints) for a VERY reasonable price. Not only did Bill helped ensure that the process was a great experience, he was also very personable...I think we spent more time "shooting the breeze" than we did with the actual transaction. I would HIGHLY recommend Park Place Lexus in Plano...especially if Bill is involved.

On top of the excellent service I received, Bill was also very helpful in decided on additional warranty options. I'm not usually the one who purchases the additional warranties but Lexus now has a warranty that covers rims, tires, windshields, and dent removal. Bill was very thorough in explaining how the warranty works to me. As I stated, I am not the type of person to buy these normally, but I sure am glad I did. I purchased the car on Saturday 8/8 and while driving to show my brother my car I ran over a pothole and noticed that my car was not driving as smoothly as before. The next day, Monday, I called and spoke to Richard Johnson in the service department. He asked me to bring the car in to have it looked at. Richard was also very helpful. Normally Park Place prefers you set up a service appointment so that they can give you a loaner car, but he said that he would be able to go ahead and reserve one for me. After bringing my car in to have it inspected they found that I had not one, but two bent rims. At this point, I figured I was going to have to come out of pocket to replace the rims, but Richard was EXTREMELY helpful and was able to have Lexus replace BOTH of the rims completely free.

Overall, I can honestly say that I have never experienced this level of customer service. Everyone that I have dealt with at Park Place has not only met, but exceeded my expectations. I will definitely be returning to them for my next vehicle purchase and will recommend anyone and everyone I know to them!