I love this hotel, we stay every year but this tim...

I love this hotel, we stay every year but this time around we experienced quite a few problems, which some were not resolved. If this were any other time I would give it 5 stars without even thinking but from this last experience I'm not sure if i will be back. I would like to shout out valet, who were very kind to us, and very helpful at trying to make sure our stay was better.