We stayed here early this month and the hotel was ...

We stayed here early this month and the hotel was nice, rooms clean but the worst customer service. The hotel is under staffed. I had to order Ice to the room since they do not have ice machines on every floor. After one hour of waiting for my Ice I called and they said oh we are sorry we forgot. Also the lobby bar has good food and drinks but again not enough people to work. The wait to be served is quite long. I dropped my sweater at the parking lot and called to see if they had it, they confirmed the had it. When I called couple of weeks later and asked if they still had my sweater so someone could pick it up I got no answer. The receptionist put me through the house keeping who is in charge of lost and found, no answer. Left message on phone never received a reply. Called back and the receptionist was unable to help me only house keeping would.

It is really unfortunate, as a member of Hyatt I expected more.