Sylvia Riggs

Review of Toyota of Alvin

I have been buying vehicles with your location sin...

I have been buying vehicles with your location since early 2000's. my latest visit was this past Saturday for general maintenance and service. I have always had very good service until this past Saturday. I am so disappointed at how the visit went. The young service guy that is at your desk was very very rude, wanted to argue with me, very unprofessional speaking, acting and not neat and clean at all. did not greet me with a smile and a hello instead just looked at me and said "what do you need" I do not understand were the good customer service has gone, after arguing with your service guy I then went and found someone else to help me that just so happened was the man that sold me my truck a year ago... Bruno. I explained to him what had taken place and he said he would call me today or have a manager call me... I have yet had a call from Ron Carter in Alvin apologizing or even calling to ask me about what happened. I guess after you spend your hard earned money on a vehicle with you all the customer service and kindness goes out the window since the money has already been made.