Brittany Jones Review of JW Marriott at Lenox
I wasn't impressed with this JW Marriott at all. J...
I wasn't impressed with this JW Marriott at all. JW is supposed to be the higher end of "Marriotts" and this location is a total disappointment.
The room is outdated (bathroom, furniture) and smelled weird. We were in a corner room - literally one step away from another room. Too close for comfort. The toilet handle came off when we attempted to flush the toilet.
Security/Loss Prevention are absolutely unhelpful and clueless. Guest Services are unprofessional.
The Manager was suppose to pay a visit to our room and never arrived.
Marriott should consider making this one of the lower star hotels because this location is a disgrace to other 4-star JW locations.
I would not recommend this hotel if you're looking for the "JW Experience" - it's nonexistent at this location.
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