Ron Parent

Review of La-Z-Boy

Purchased a Lazyboy sofa for my son and his family...

Purchased a Lazyboy sofa for my son and his family Bought the sleeper model. Mechanism failed while under warranty, cushions collapsed needed replacINg as well as arm padding on both ends, quality is GONE in this product line For the money I could have bought him Carson or ARHAUS sofa and I bet the customer service would be better. The LAZYBOY service dept doesnt coordinate with COMFORTCARE their sub to schedule parts and install when you need a repair you need to make all the calls yourself this has been a nightmare started back in summer and still not repaired. Now parts are in but install cant bring -drives a car- not a truck-so they need to store in the home 3 weeks until installer can come out and same with bad sleeper mechanism must keep till pick up CUSTOMER SERVICE AND REPAIR STINKS FOR LAZYBOY TOTALLY DISGUSTED BUYING MY DAUGHTER HER DEN FURNITURE IN JUNE FOR NEW ROOM IT WON'T BE LAZBOY