I recently made reservations for my kids and I to ...

I recently made reservations for my kids and I to rent a cabin through Eden Crest for spring break. We arrived with kids and dog in tow only to find that we had been scammed! We had booked through an ad on Craigslist in knoxville and made the mistake of never chatting with the agent on the phone. A ton of missed calls and text but never a conversation. Fortunately, I paid through paypal so we're sorting that out. The office staff were completely slammed and none of the cabins were available. They did find a 3bed/2ba condo unit for us on short notice. It was in the process of being cleaned so we had to wait a bit but the staff was AMAZING given our situation.

Like many of you, I read the reviews before booking and there were a ton of negative ones. However, I'm also in business and there are a lot of people out here with unrealistic expectations or simply wanting something for nothing. Gatlinburg is a fun, family oriented town with lots to do. All of these rentals see a ton of use so yes, there will be nicks in the paint and stains on the carpet....why would anyone even care about this? People with kids spills drinks...and some, like gatoraide, permanently stain the carpet. The unit we rented was spacious, well located and relatively clean....the carpet had some stains....so what.

The unit we got was fairly priced and they offered us a discount to make up for the money we lost to the scammer. We're very grateful to the staff here for helping us as they did....they certainly didn't have to as it wasn't their problem. Everything went fine for us during the trip, aside from lousy weather with rain....we still had a blast. I couldn't say enough positive things about Eden Crest and will surely use them again when we return in the Fall.

If you want value with good service....don't listen to the negative reviews use find online. The staff were a great resource for us with guidance to places in the area and simply showed a ton of heart and compassion that was surely appreciated!