It is going on four weeks now and I'm still waitin...

It is going on four weeks now and I'm still waiting on the two pair of glasses I ordered and paid for up front. They insisted on mailing them.
I told them no. They acted like they were concerned about the drive. I told them if I buy glasses that it would be better for me to return to the place I bought them from instead of finding out a problem through the mail. This organization has a reputation for not returning calls or not being in the office during business hours.
The young man and woman who waited on me were less than professional. Just because a person is indigent doesn't mean they are any less intelligent. I think some training is needed here or a staff upgrade.