Two nights there over Spring Break. Massive Disapp...

Two nights there over Spring Break. Massive Disappointment.
To start, we checked in on 3/26/19 to room 309, which, if you ever get, has a handle that is so badly damaged, that each time I needed to enter the room, after the key card showed a green light, I had to jiggle the handle and shove the door open with my shoulder. This took, on average, 3 attempts each time.

The room itself showed significant signs of wear (photos included). The chair was dirty. Mold and mildew in the A/C and heating vents. Mildew on the shower curtain and I would not get into that shower without flip flops. Pheasant Run opened in... 1963? It smelled as if it had not had significant improvements since then.

However, I'm on a stay-cation and trying to view it all with a little sense of humor, so...we are going to adjust.

Quickly, though, it became clear that what Pheasant Run advertised on its site for amenities, dining, and activities, was not actually true.

Outside of the room concerns, their menus, brochures, and website show options for entertainment and dining. The Clubhouse Lounge hours were listed as: Sunday - Thursday 11am-9pm and Friday & Saturday 11am-11pm, but they were not open Tues or Wed even (just for lunch on Wed). Felipe's Pizza, too, which you were supposed to be able to order from your room and walk down and pick up during those hours...same problem.

Their Jambalaya Cafe was painfully understaffed for breakfast on Wed, with one overworked server and the F&B manager hustling to seat people, deliver food, and manage other areas of the restaurants. Oh, and S'mores by the nightly fire pit? Evidently, NOT a thing.

Bourbon Street was a ghost town. The Swamp Arcade, which PR advertises for kids and sells packages for, had no working games. We found this out the hard way. First, only one of two token machines worked, then when we got tokens, not one game, despite it accepting the tokens, actually functioned. The front desk refunded the money and said that they have been having problems with the Arcade.

So, Tuesday night we drove down to Cooper's Hawk for dinner, and Wednesday we ordered pizza from Giordano's, but we had intended on giving our business to PR, but, with much of what they offered closed (with no written notice or signs), we had no choice.

As for the pools - they were both chaotic. All signs about no toys, outside food and beverage were ignored, as were age restrictions, maximum capacities, and times on the hot tub. After seeing the hot tub filled (shoulder to shoulder) with 2 adults, 3-4 small kids, and the rest teens/pre-teens, I decided I would skip out on the dead skin cell festival.

Back in the room, the TV cut out intermittently and there was no maid service. When I called them on Wed afternoon to see when our room would get attended to, I was told that we were supposed to get a tag to hang on the door if we wanted the maid...except, the front desk forgot to issue us one. We were told to just hang on to our wet towels in the room until the next day.

So, I went about making the bed when I realized that the sheets were put on inside out and there was a stain that was on the inside (flipped over) part from, presumably the people who had the room before us.

The front desk apologized and took $50 off the bill, but I just had to cover the surface I was laying on in towels and just make it to check out the next morning.

Pheasant Run fell short of what it claims to offer in so many categories. Had they said that their restaurants would not be open during advertised hours, arcade was not functioning, and that there really are not s'mores at the fire pit, I would have not bothered. In fact, I can't think of a reason to bother with PR again. It appears to have fallen into such disrepair and whoever is in charge must be apathetic to keeping to what they advertise.