Louis T

Review of Monterey Sheraton Hotel

Best customer service and impressive management wi...

Best customer service and impressive management willingness to accommodate customer. I had to cancel my 2 night reservation due to flight situations. Then flight situation improved but only needed one night. Staff not only kept my original discounted rate but gave me a room that was ready at check in and it's an upgrade. Staff convinced management to make these accommodations. Then gave me late check out without a fuss.