Samuel Holland

Review of The Watergate Hotel

The way this place nickel and dimes you takes away...

The way this place nickel and dimes you takes away from the experience. This is both for tips and the fact that most things in the room have a price tag on them, and an absurd one at that. I understand not having an ice machine on the floor because they want to let room service take care of you, but between walking down the hall and getting my own ice, or waiting 35 minutes for them to bring me a bucket, I'd take the ice machine. They only give you two towels and expect you to ask for more if you need them. This also takes a long time. The fit and finish is off. The USB ports in my room were broken, the bed didn't fit the frame correctly so it ate pillows, the TV is on the wall crookedly, the bathroom door takes a huge amount of strength to open and close (my partner required my help), the carpet is worn and stained, many of the decorative designs are faded and chipped, and the hot water left much to be desired. Just because a hotel vehemently asserts that it's luxury doesn't make it so. It's a pretty hotel, but when you look closely it's a bit like lipstick on a pig.