Our main furnace quit working two nights ago. Call...

Our main furnace quit working two nights ago. Called ATCO who came but could not do the repair and was unsure what was wrong. Called ARPI this morning and was told that someone would be here between 3 to 5pm. The receptionist who took the call was very professional and knowledgable and polite.

At 4.30, Vanessa Lam came. She did a thorough diagnostic test step by step and explained to us what she was doing. She finally concluded that the board was at fault. She replaced the board with a new one. She again tested everything before closing the furnace compartment. She then tested the thermostat switch to ensure everything was working. She also tested all our CO and smoke detectors. She then explained to us that it would be a good idea to have our two furnaces and air conditioning units checked once a year to be proactive to do preventive work before things go wrong in the middle of the winter.

All in all we would say with confidence that she is the best trades person we have ever come across. She is very thorough, competent, professional and polite. She explained each step as she went along. I would definately have her back for whatever work we may need for our furnaces or air conditioners.

Michael Lim