I was previously using Bitforex.com, and for some ...

I was previously using Bitforex.com, and for some time I was unable to access my account, which was concerning because I still had funds and account activity there. I did not immediately know that the platform had moved to a different website.
Later, I found out that the service was now available on bitforex.us.com and that existing users needed to connect their previous accounts to the new domain. I contacted the support team to explain my situation, and they provided instructions on what steps I needed to follow.
The process took some time, but after completing the required steps, I was able to sign in successfully on the new site. I had full access to my account again and could view and manage my funds without any problems.
Although the situation was stressful at first, everything became clear after receiving guidance from support. Based on my experience, the transition to the new website was completed and I was able to continue using my account.