I give this place a solid 3.5 star. We stayed at t...

I give this place a solid 3.5 star. We stayed at the Waikikan Grand tower the first 4 nights (still here as I am writing this review) The rooms were clean, view was great cant complain about the rooms. I have to say that I didn't think the staff at Waikikan staff was overly friendly except during check in and Michael who was one of the greeter that showed you the 8th floor lounge while you waited for your room to be ready. You can walk by the bell stand and never once will they greet you.

We had lunch at Tropics and our server was super nice. Food and drinks for 2 cost over $100 and was not spectacular. It was incredibly pricey.

We also paid to see the Luau and there were 4 of us in the group. We highly recommend going elsewhere to see an authentic luau. Our group was highly disappointed in the show and food. A lot of the other guests all looked bored during the show and barely anyone went up for seconds. Save your money!

Activities on the beach for rental was also super expensive. If you are able to take out the rental onto the beach rather than the man made lagoon the money may be worth it. Otherwise $59 for 1 hour rental is extremely hight.

On our 5th day we were moving to the hotel side. We had a few questions as we weren't sure how to proceed. Grace called us and asked us how many bags we had as needed a bell man to help us move everything and was actually quite unfriendly and rude. But luckily when we arrived at the hotel side Cory was the best. She was not only super friendly but incredibly helpful. She helped check us in at Ali'i and that hotel is definitely the place to be. The staff at Ali'i were all outstanding. The view and service was great. We enjoyed the amenities and pool they offered. Customer service is huge for me and I have to say the bellstand really lacked that skill on both the hotel side and Waikikan side. I am happy to tip for great service but I expect great hospitality as well.

Overall my group and I are glad we tried it once. The rooms are super clean, facilities super clean, front desk staff and wait staff at restaurants super nice, other staff just didn't seem happy. In addition pool area super clean as well.