First of all my rating is generous because of Covi...

First of all my rating is generous because of Covid, I am sure this was partly the reason for my experience.

The hotel is fantastic as a building, it is in great surroundings and if you take a dog there are so many walks right on your doorstep. The building is historic and interesting and has a good list of facilities (including a heated open-air pool). What really let it down was the service. We had booked a dog friendly room only to be told 2 days before our arrival they had none. After much arguing we got this sorted. The theme of poor service continued. Housekeeping had to constantly be chased to clean the room and did a poor job of it with obvious cobwebs left between cleaning and towels left on the floor. Restaurant service was chaotic with staff running all over the place with little in the way of organisation. Breakfast had to be pre-booked but you still had to wait 20mins for a table and breakfast itself took forever to arrive. It was all such a shame that the service was chaotic as it would have been great otherwise. When I checked out my concerns were listened to and I was given a discount on the bill which helped. I hope they can sort out these issues as it has great potential as a hotel.