Brianna Hansen

Review of The Ritz-Carlton Hotel Laguna ...

Hands down this is the best hotel I have ever been...

Hands down this is the best hotel I have ever been too. Our family travels quite a bit because my husband travels for work. We have to travel to CA to see my neurosurgeon periodically. We are Marriott platinum members and used points to take our whole family to Laguna Niguel Ritz. We have three young kids. They spoiled us rotten! We stayed there two nights. They provided complimentary beach butler service and the staff (Tom Do and Jon Broadman) were so thoughtful and kind when they brought the chairs, towels and umbrellas to the beach they also brought water, sunscreen and beach toys! They left us with parting gifts (beach toys and bracelets and sunglasses and handwritten notes). Our kids received a pile of gifts upon checking in and checking out (kites, puzzles, floor puzzle, bath bombs, stain glass art kits, coloring books, waterproof blu tooth speaker!), thank you Leslie Harper and Andrea Greene!! We had sparkling cider and cookies left in our room and custom made food for all our food sensitivities. The ENTIRE staff was amazing!! The hotel was beautiful and when we got there they gave us four choices of beautiful views/rooms we could pick from. The valet service was quick and super friendly and I really loved that they didn't force their way to carry your luggage, you could carry it on your own if you want (we always like to carry it on our own). We have stayed at other Ritz locations and they were amazing but this particular Ritz shines bright in every area. Beautiful scenery, rooms, hotel, people, service, everything!! Will definitely go there again!!